Privacy Policy

Last updated: 3 June 2026

This Privacy Policy explains how RiderGuy (“RiderGuy,” “we,” “our,” or “us”) collects, uses, shares, retains, and protects your personal information when you use the RiderGuy client app, the RiderGuy Rider app, our websites, and related services (together, the “Platform”). It applies to both customers who request deliveries (“Clients”) and delivery partners who fulfil them (“Riders”).

RiderGuy is the data controller for the personal information described here. If you do not agree with this Policy, please do not use the Platform.

1. Information We Collect

1.1 Account & Identity

Full name, phone number, and email address
Password or PIN and authentication data (stored in hashed/secured form)
Profile photo (optional)
Date of birth or age confirmation, where collected

1.2 Rider Verification & Onboarding (Riders only)

Government-issued identification, including national ID / Ghana Card details
Selfie or liveness photo used to verify identity
Vehicle information and vehicle photos
Proof of address and other onboarding documents we may require
Bank or mobile-money payout details for earnings withdrawals

1.3 Location Information

Clients: we collect precise (GPS) and approximate location while you are using the app to detect your pickup point, set drop-off locations, show nearby riders, and track an active delivery on the map.

Riders: we collect precise location while you are using the app and, when you are online or completing an active delivery, in the background and while the app is closed or not in use. Background and foreground-service location is used to match you with nearby jobs, share your live position with the Client and our support team during an active delivery, calculate distances and fares, and keep a delivery-tracking notification visible while you work. Riders are shown an in-app disclosure and asked for permission before background location is enabled, and tracking stops when you go offline. See Section 4 for how to control location.

1.4 Order & Delivery Information

Pickup, drop-off, and saved addresses
Recipient names and contact details you provide
Package descriptions, delivery notes, scheduling, and extra stops
Proof-of-delivery photos, signatures, and delivery status updates
Order history, ratings, reviews, tips, and cancellations

1.5 Financial & Wallet Information

In-app wallet balance, top-ups, transactions, and order payments
Rider earnings, payouts, and withdrawal history
Card and bank payment details are collected and processed directly by our payment processor (Paystack). We do not store full card numbers on our servers.

1.6 Communications & Support

In-app chat and messages between Clients, Riders, and support
Support tickets, correspondence, and feedback

1.7 Photos & Media

With your permission, the app uses your camera and a photo picker so you can upload a profile photo, proof-of-delivery images, vehicle photos, and verification documents. We only access the specific images you choose; we do not request persistent access to your full photo gallery.

1.8 Device & Technical Information

Device model, operating system, app version, and language
IP address and approximate network-based location
Push notification tokens and Firebase installation identifiers
Diagnostics, crash logs, and performance data

2. How We Use Your Information

Create and manage your account and verify Rider identity and vehicles
Facilitate pickups, deliveries, matching, routing, and live tracking
Process payments, wallet top-ups, earnings, and payouts
Send service notifications, job offers, and delivery updates
Provide customer support and resolve disputes
Maintain safety, prevent fraud, and enforce our Terms of Service
Improve Platform reliability, performance, and features
Comply with legal, tax, accounting, and regulatory obligations

3. Legal Bases for Processing

Depending on your jurisdiction, we process personal information on the basis of: your consent (for example, location and notification permissions); performance of a contract (providing the delivery service you request); our legitimate interests (safety, fraud prevention, and improving the Platform); and compliance with legal obligations.

4. Location Permissions & Control

Location access is requested through your device's standard permission prompts. You can grant foreground-only access, allow background access (Riders), or deny access at any time in your device settings. If you deny or revoke location access:

Clients can still enter pickup and drop-off addresses manually, with reduced convenience.
Riders may be unable to go online, receive nearby jobs, or share live tracking.

We never use background location for advertising, and we do not sell location data.

5. How We Share Information

We share personal information only as described below:

Other users (to provide the service): Riders see Client names, pickup/drop-off and recipient details for assigned orders; Clients see the assigned Rider's name and live location during an active delivery.
Payment processing: Paystack, to process payments, wallet funding, and payouts.
Maps & location: Google Maps Platform, to render maps, geocode addresses, and calculate routes.
Messaging & notifications: Google Firebase Cloud Messaging and SMS/email providers, to deliver push notifications and account messages.
Infrastructure & diagnostics: cloud hosting and crash/diagnostics providers that help us operate and maintain the Platform.
Legal & safety: law enforcement, regulators, or other parties when required by law, legal process, or to protect the rights and safety of users.
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information.

6. Data Retention

We keep personal information for as long as your account is active and as needed to provide the Platform. We retain certain records for longer where required for safety, fraud prevention, accounting, tax, payout, dispute-resolution, and legal or regulatory purposes. Financial and transaction records are retained for a minimum of seven (7) years. When information is no longer required, we delete or anonymise it.

7. Account & Data Deletion

You can request deletion of your account and associated data at any time from within the RiderGuy or RiderGuy Rider apps (Account → Delete Account) or via our Account Deletion page. We delete profile and account data where deletion is legally permitted, and we retain only the records described in Section 6. Most requests are processed within 30 days after we verify ownership.

8. Data Security

We use industry-standard safeguards, including encryption in transit (TLS), secured authentication, and access controls. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data
Object to or restrict certain processing
Request data portability
Withdraw consent for optional processing (such as location or notifications)

To exercise these rights, contact privacy@myriderguy.com.

10. Children's Privacy

The Platform is intended for users aged 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

11. International Data Transfers

We operate primarily in Ghana and may process and store information on servers located in other countries. Where we transfer data internationally, we take steps to ensure it remains protected in line with this Policy and applicable law.

12. Push Notifications

With your permission, we send push notifications for job offers, order status, wallet activity, and service updates. You can disable notifications in your device settings; some operational messages may still be delivered in-app.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here with a new “Last updated” date and, for material changes, notify you through the Platform or by email. Continued use after changes take effect constitutes acceptance.

14. Contact Us

For questions, requests, or complaints about this Privacy Policy or your data, contact our privacy team at privacy@myriderguy.com or through our Contact page. RiderGuy operates under the laws of the Republic of Ghana.