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Terms of Service

Last updated: 3 June 2026

Welcome to RiderGuy. These Terms of Service (“Terms”) govern your access to and use of the RiderGuy platform, mobile applications (RiderGuy and RiderGuy Rider), and website (collectively, the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms and by our Privacy Policy.

1. Definitions

  • “Client”: any user who requests a delivery through the Platform.
  • “Rider”: any independent contractor who fulfils deliveries through the Platform.
  • “Partner”: any business that uses the Platform for commercial deliveries.
  • “Order”: a delivery request placed through the Platform.

2. Eligibility

You must be at least 18 years old to use the Platform. Riders must additionally hold valid identification, possess a roadworthy vehicle, and successfully complete the onboarding verification process.

3. Account Registration

You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for safeguarding your account credentials and for all activities under your account.

4. Platform Services

RiderGuy acts as a technology intermediary connecting Clients with independent Riders. We do not directly provide delivery services. Riders are independent contractors and not employees, agents, or representatives of RiderGuy.

5. Licence to Use the Apps

Subject to these Terms, RiderGuy grants you a limited, non-exclusive, non-transferable, revocable licence to download and use the RiderGuy and RiderGuy Rider apps on a device you own or control, for personal or contracting use. You may not copy, modify, reverse-engineer, resell, or create derivative works from the apps, or use them for any unlawful purpose.

6. Pricing and Payments

  • Delivery fees are calculated based on distance, base fare, zone pricing, and surge multipliers.
  • A service fee is applied to each order, as disclosed at checkout.
  • Payments are processed through Paystack. By using the Platform, you agree to Paystack's terms.
  • Rider earnings are deposited into in-app wallets and may be withdrawn to linked bank or mobile-money accounts subject to minimum withdrawal thresholds.
  • Tips are optional and go directly to the rider, less any applicable processing fees.
  • The Platform is used to pay for physical delivery and transportation services and to fund a wallet used for those services. We do not sell digital goods, in-app digital subscriptions, or other digital content through the apps.

7. Rider Obligations

As a Rider, you agree to:

  • Maintain valid identification and vehicle registration
  • Handle packages with care and deliver them in the received condition
  • Follow all applicable traffic and safety laws
  • Not subcontract or delegate deliveries to third parties
  • Maintain appropriate insurance coverage for your vehicle
  • Complete deliveries in a timely manner

8. Rider Location & Tracking Consent

To match you with nearby jobs and let Clients and support follow active deliveries, the RiderGuy Rider app collects your location while the app is in use and, when you are online or completing a delivery, in the background and while the app is closed or not in use. A foreground-service notification is shown while tracking is active. By going online, you consent to this collection and use as described in our Privacy Policy. You can stop background tracking at any time by going offline or revoking the permission in your device settings, which may limit your ability to receive jobs.

9. Client Obligations

As a Client, you agree to:

  • Provide accurate pickup and delivery information
  • Not request delivery of prohibited, illegal, or hazardous items
  • Be available at the pickup location or designate a representative
  • Pay the quoted delivery fee and any applicable charges

10. Prohibited Items

The following items may not be sent through the Platform:

  • Illegal substances or contraband
  • Weapons, firearms, or explosives
  • Hazardous materials
  • Live animals
  • Currency, negotiable instruments, or precious metals
  • Items requiring special licensing or permits

11. Cancellation Policy

Clients may cancel an order before a rider accepts it at no charge. Once a rider has accepted and is en route, a cancellation fee may apply. RiderGuy reserves the right to cancel orders that violate these Terms.

12. Limitation of Liability

To the maximum extent permitted by law, RiderGuy shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim shall not exceed the amount you paid through the Platform in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless RiderGuy, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.

14. Account Suspension and Termination

We may suspend or terminate your account at our discretion if we believe you have violated these Terms, engaged in fraudulent activity, or pose a risk to the safety of other users. You may stop using the Platform and delete your account at any time via the in-app option or our Account Deletion page.

15. Mobile Apps & App Stores

Your use of the apps is also subject to the rules of the app store from which you obtained them, including Google Play. Where you obtain the app through Google Play, you acknowledge that Google is not a party to these Terms and is not responsible for the apps or their content. The apps require certain device permissions (such as location, camera, and notifications) to function; you control these permissions in your device settings.

16. Dispute Resolution

Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration in Accra, Ghana, in accordance with applicable Ghanaian arbitration laws.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana.

18. Severability & Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions stay in full effect. These Terms, together with the Privacy Policy, constitute the entire agreement between you and RiderGuy regarding the Platform.

19. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the Platform. Continued use constitutes acceptance.

20. Contact

Questions about these Terms may be directed to legal@myriderguy.com or through our Contact page.